Legal & Policies
Privacy Policy
How we collect, use, and protect your personal information at Skinology Lab.
Effective Date: January 1, 2025 · Governing Law: Arizona, USA
Summary: Skinology Lab collects personal and health information to provide you with the best possible aesthetic treatments. We do not sell your data to third parties. Your before & after photos are only used with your explicit written consent.
Information We Collect
When you interact with Skinology Lab — whether by booking an appointment, visiting our website, contacting us via WhatsApp or phone, or receiving a treatment — we may collect the following categories of information:
Personal Identification Information
- Full name
- Email address
- Phone number (including WhatsApp)
- Date of birth
- Physical address (if provided)
Health & Skin Condition Information
Because our treatments are medical-grade and aesthetic in nature, we collect health-related information necessary to safely administer your treatment. This includes:
- Skin type, tone, and condition details
- Current and past skincare routines
- Medical history relevant to aesthetic treatments (e.g. skin conditions, medications, allergies, prior cosmetic procedures)
- Contraindications and sensitivities
- Treatment history at Skinology Lab
Important: Health and skin information is treated with the highest level of confidentiality. This data is used solely to provide safe, personalized treatment and is never shared without your consent.
Before & After Photography
With your explicit written or verbal consent, we may photograph your skin before and after treatment for the following purposes:
- Internal progress tracking and treatment planning
- Marketing and promotional use on our website, social media, and advertising materials
You will always be asked separately whether you consent to internal use only, or also to marketing use. You may withdraw this consent at any time by contacting us.
Payment Information
We collect payment information to process booking deposits and any outstanding balances. Accepted methods include Visa, Mastercard, American Express, PayPal, and Apple Pay. Payment card data is processed through secure third-party payment processors and is not stored on our systems.
Website & Communication Data
- IP address and browser type (collected automatically)
- Pages visited and time spent on our website
- Messages and inquiries sent via WhatsApp, email, or our website contact form
How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Booking and appointment management | Name, phone, email |
| Providing safe, personalized treatments | Health info, skin condition data, treatment history |
| Processing payments and deposits | Payment information |
| Sending appointment reminders and follow-ups | Phone, email, WhatsApp |
| Marketing and promotions (with consent) | Email, phone, before/after photos |
| Legal compliance and record-keeping | All applicable data |
| Improving our website and services | Website usage data |
We will never use your information for purposes not listed above without first obtaining your explicit consent.
How We Share Your Information
Skinology Lab does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party providers who assist us in operating our business (e.g. payment processors, booking platforms, email services). These parties are contractually obligated to keep your information confidential.
- Legal Obligations: When required by law, court order, or governmental authority under applicable Arizona or federal law.
- Business Transfers: In the event of a merger, acquisition, or sale of Skinology Lab, your information may be transferred as part of that transaction. You will be notified in advance.
- With Your Consent: In any other circumstance, only with your explicit, informed consent.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by Arizona state law and applicable healthcare record-keeping regulations.
- Client records and health information: Retained for a minimum of 7 years following your last treatment, as required under Arizona law.
- Payment records: Retained for a minimum of 5 years for tax and accounting compliance.
- Marketing communications: Retained until you unsubscribe or request deletion.
- Before & after photos: Retained as long as you are an active client, or until you withdraw consent.
You may request deletion of your data at any time, subject to our legal retention obligations.
Cookies & Tracking Technologies
Our website (skinologylab.net) may use cookies and similar tracking technologies to improve your browsing experience. These may include:
- Essential cookies: Necessary for the website to function properly.
- Analytics cookies: Help us understand how visitors interact with our site (e.g. Google Analytics).
- Marketing cookies: Used to show relevant advertisements on other platforms (e.g. Facebook Pixel, Google Ads).
You may disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.
Your Rights
As a client or user of our services, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request that we correct any inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: Withdraw consent for marketing communications or use of your photos at any time.
- Right to Opt-Out: Opt out of promotional emails or SMS messages at any time by contacting us directly.
To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to all requests within 30 days.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These include:
- Secure, encrypted storage of client records
- Restricted staff access to sensitive health data on a need-to-know basis
- Use of reputable, PCI-compliant payment processors for all financial transactions
- Regular review of our data handling procedures
While we take every reasonable precaution, no data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Children’s Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors under the age of 18 without verifiable parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the “Effective Date” at the top of this page
- Post a notice on our website
- Notify existing clients via email or WhatsApp where appropriate
Your continued use of our services following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us through any of the following channels:
Skinology Lab — Privacy Contact
3614 N 16th St, Phoenix, AZ 85016